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    23
    Jan
    2013
    5:12pm, EST

    Two N.J. men sue Subway over missing inch

    Subway restaurant customers are posting pictures online of their "Footlong" sandwiches next to a measuring tape to show that they're not up to size.

    By Ben Popken, TODAY contributor

    The image of the 11-inch Subway sandwich marketed as "Footlong" that ignited an online chuckle-fest last week has now sparked a lawsuit.

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    Citing "false, deceptive" and "misleading affirmative statements of fact," two New Jersey men, John Farley of Evesham and Charles Pendrak of Ocean City, sued Subway on Tuesday to regain losses of 5 to 8.3 percent on the several "Footlong" sandwiches they bought from the sandwich store -- about $.41-$.54 per sub, depending on whether it was the $5 or $6.50 kind. The lawsuit, which is seeking class-action status for anyone who bought a sandwich in New Jersey from January 22, 2007 to the present, asks for triple damages. That comes to a grand total of $1.23-$1.62, which is not even enough to buy yourself a new sub. The lawsuit specified one date in December Farley bought a Footlong, and three dates between December and January that Pendrak bought Footlongs, along with "various other dates" on which each bought Footlong sandwiches.

    After Australian Matt Corby, having a bit of fun, last week posted a photo of a "Footlong" Subway sandwich next to a measuring tape showing it as only 11 inches long, the picture went viral and kicked off a media pig pile. The two approached lawyers after reading the short sandwich news coverage, their lawyer Stephen DeNittis told the New York Post. Online commenters identifying themselves as Subway employees speculated that the consumers were receiving exactly the same dough as others who got 12-inch subs but that the dough, which arrives frozen at franchise locations, hadn't been properly tugged, pulled and "proofed" before it was baked.

    Because the legal action is still pending, Subway spokesperson Les Winograd declined to comment on the case specifically.

    Matt Corby

    Matt Corby uploaded a photo to Facebook of a Subway sandwich advertised as a "Footlong," next to a measuring tape showing it as 11 inches long. The caption read, "subway pls respond," and, after the image went viral, Subway did.

    "We regret any instance where we did not fully deliver on our promise to our customers," Winograd told TODAY via email. "We freshly bake our bread throughout the day in our more than 38,000 restaurants in 100 countries worldwide, and we have redoubled our efforts to ensure consistency and correct length in every sandwich we serve. Our commitment remains steadfast to ensure that every SUBWAY® Footlong sandwich is 12 inches at each location worldwide."

    Stephen DeNittis, the lawyer for the plaintiffs, told TODAY that his firm had "Footlong" sandwiches from 14 different Subway locations measured, and each fell short. 

    DeNittis shrugged off the suggestion that regardless of the sandwich length, consumers were still getting the same amount of dough in their loaf, saying, "If they were selling by net weight, that would be a good argument."

    The case is worthy of the court's time, DeNittis said. "It's no different than if a wireless company is profiting on a 14-cent hidden fee."

    DeNittis, an experienced class-action lawyer, is familiar with the criticisms of his trade, such as class actions profit the lawyers with big fees while consumers walk away with coupons. DeNittis said class-action courts were set up to deal with consumers with small-damage cases. Any fees lawyers receive are court-approved, he said, and are based on the "hundreds of thousands of hours" they can take to prosecute, as well as factoring for the risk the lawyers take on when they accept the case. 

    "If you believe it's OK to shortchange consumers on little fraud ... if you think it's only OK to go after companies for big fraud," then you probably won't think this case measures up, he said.

    The case is about "holding big companies to deliver what they promised," said DeNittis. "When you expend it over millions of sandwiches, it adds up." He added that his firm "will be investigating to find out if Subway intentionally made sandwiches smaller to profit unfairly off consumer deception."

    Subway class action lawsuit

    238 comments

    They've been called footlong for decades. It's more of a nickname than an actual fact. I question the competency of any lawyer that took this on.

    Show more
    Explore related topics: retail, subway, featured, consumer-news, food-inc
  • 17
    Jan
    2013
    11:16am, EST

    Where's the inch? Subway's Footlong falls short

    Subway restaurant customers are posting pictures online of their "Footlong" sandwiches next to a measuring tape to show that they're not up to size.

    By Ben Popken, TODAY contributor

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    Call it "Subway and the angry inch." On Tuesday, a Facebook user posted a picture of a Subway "Footlong" sub next to a tape measure, and showing the sandwich coming up short, measuring a mere 11 inches. The caption read, "subway pls respond."

    The Internet did swiftly. The image was posted to the popular link-sharing website Reddit and the Facebook post received over 130,990 likes, 3,910 shares, and 5,890 comments.

    Many of the comments took a tone of mock outrage, like:

    • "I am calling for congressional hearings about this!"
    • "You should ask for 1" refund"
    • And one who posted a picture of his own 11-inch Subway Footlong with the caption  "I DEMAND FREE SUBWAY SANDWICHES FOR THE REST OF MY LIFE OR I WILL SUE YOU FOR FALSE ADVERTISEMENT."

    Subway provided this comment to TODAY: “Our bread is freshly baked daily in each of the over 38,000 Subway restaurants worldwide. We are committed to providing a consistent product delivering the same amount of bread to the customer with every order. The length however may vary slightly when not baked to our exact specifications. We are reinforcing our policies and procedures in an effort to ensure our offerings are always consistent no matter which Subway restaurant you visit.”

    On Thursday afternoon, the link to the photo on their wall began returning "This content is currently unavailable" when TODAY tried to access it. Earlier on Thursday, Subway wrote on Facebook in reply to the uploader, Matt Corby.

    Other Facebook users uploaded their images of short Subway footlongs to a Facebook album, and also reposted Corby's photo, sometimes cropped and with their own captions. On several posts, Subway left the same apology message they left for Corby, even when the uploaded photo was just a repost of Corby's and not their own image.

    "Hi Matt - Thanks for writing. Looking at your photo, this bread is not baked to our standards," Subway, which has over 35,000 locations worldwide, wrote in the message to Corby. "We have policies in place to ensure that our fresh baked bread is consistent and has the same great taste no matter which Subway restaurant around the world you visit. We value your feedback and want to thank you again for being a fan."

    Commenters identifying themselves as Subway workers speculated that since the bread arrives at the stores frozen, it hadn't been properly tugged and "proofed" before it was baked.

    If that's true, then Corby and others are still getting the same amount of bread as they're supposed to, it's just been a bit squished.

    That's not much to get angry about, but it's enough to chuckle over.

    Matt Corby

    Matt Corby uploaded a photo to Facebook of a Subway sandwich advertised as a "Footlong," next to a measuring tape showing it as 11 inches long. The caption read, "subway pls respond," and, after the image went viral, Subway did.

    283 comments

    Buy bread, cheese, veggies, and lunchmeat at the grocery store, make a sandwich. The result will be much, much better than Subway and a lot cheaper, to boot. Plus, you won't be getting screwed out of an inch.

    Show more
    Explore related topics: subway, fast-food, featured, food-inc

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