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    20
    Jan
    2013
    1:09pm, EST

    Forget the $20 minimum: ATMs dispense $1 and $5 bills

    Courtesy Chase

    A Chase investor presentation slide shows the new $1 and $5-dispensing ATM in action.

    By Ben Popken, TODAY contributor

    Even if you only have a dollar to your name, Chase and PNC want you to be able to take it.

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    The banks are in the process of deploying a new generation of ATMs that, among other features, will let you take out bills as low as $1 and $5. Chase's even have the ability to give out coins.

    In recessionary times, it's perfect for draining your account to the last drop!

    "We are always looking for ways to upgrade our ATM network with new functions that will make banking easier for our customers," PNC spokesperson Marcey Zwiebel told TODAY.

    Just like how airlines have saved their customers, and themselves, time by installing machines that let customers print out boarding passes at the airport, for Chase, the new ATMs are more like full-service kiosks that supplement traditional tellers, company spokespersons told TODAY. Besides $1 and $5 bills, they'll give out the usual $20s, along with $50 and $100 bills.

    The machines will be found inside Chase bank lobbies, vestibules, and drive-thru areas. Slides from a February 2012 investor presentation (PDF) say the the purpose of the "Self-Service Teller" is that it "allows customers to perform 90%+ of current teller transactions via self-service."

    The ability to cash checks made giving out exact change to the penny necessary, a company spokesperson told TODAY. The presentation noted that checks cashed via a traditional teller line dropped 40% in the six-location pilot tests after the robo-teller was introduced, which "allows more efficient staffing."

    So, long customer lines can get swift service, without the need to pay more human tellers.

    Fees for using the machines will be the same as at traditional ATMs, free for customers and $3 for out-of-network transactions.

    Company spokespersons told TODAY that Chase has deployed about 400 of the machines in the past year-and-a-half, and PNC has upgraded over 3,600 to dispense $1 and $5 bills. Both banks to double those numbers by year's end. Meanwhile, the lowest bill Bank of America ATM's spit out is $10, while Wells Fargo doesn't have any ATMs that dispense $1 or $5 bills.

    "We're always looking at ways to make banking at our ATMs more convenient for our customers," Bank of America spokesperson Tara Burke told TODAY.

    Perhaps they'll be inspired.

    Let's just hope they don't hire HAL as the personality for the new automated tellers. Then if you try to switch banks he'll never open the lobby doors for you.

    70 comments

    Banks are finding creative ways to cut jobs by the day. This isn't a convenience for the consumer. It's more downsizing and laying people off that's convenient for the bank. Machines don't always work and they are not as reliable as going to a real person. There are also ATM scams going around (read …

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  • 16
    Feb
    2012
    10:18am, EST

    Investment banking should come with a health warning, study shows

    By Roland Jones, NBC News

    Thinking of a career as an investment banker? Get ready for insomnia, alcoholism, heart palpitations, eating disorders and a violent temper.

    A University of Southern California researcher has found these health issues are part and parcel of the lives of entry-level investment bankers that she shadowed as they started their new careers fresh out of business school.

    “When you work 120 hours a week, something snaps,” said Alexandra Michel, an assistant management professor at USC’s Marshall School of Business, who shadowed bankers for a decade to collect findings for the study.

    “But the interesting finding is what exactly snaps,” she told CNBC. “It’s not technical accuracy; the bankers were quite precise in what they were doing. What snaps is creativity, judgment, and that’s really important in our new knowledge-based economy, because we now compete on innovations.”

    Michel began shadowing Wall Street bankers for her study a decade ago, sitting next to them at the office, following them to meetings, basically mirroring their hours at the office and even staying up all night when the bankers pulled all-nighters.

    She found that newly minted investment bankers can put up with long days at the office -- on average 80 to 120 hours a week -- and high levels of stress for about four years. After that, there are signs of long-term physical ailments, including insomnia, and substance addictions. Every banker she observed developed a stress-related physical or emotional injury within several years on the job, she said.

    One bank vice president who struggled with addictions described his work life as a never-ending nightmare.

    “I sometimes wake up in the morning and remember what I have done the day before and wished that it was just a bad dream and all I want is to keep it together for the day ahead and not allow my body to take over again,” the unnamed banker said.

    Wall Street workers are likely putting in long hours now as the economy continues to struggle and the financial services industry contracts, said Dr. Alden Cass, a clinical psychologist in New York who specializes in treating Wall Street executives.

    “People are working harder, longer and making less,” he said, and it’s leading to apathy and job burnout.

    While people criticize Wall Street bankers for excessive pay, it’s an incredibly difficult and unpleasant job, said William D. Cohan, a former Wall Street investment banker and best-selling author of “Money and Power: How Goldman Sachs Came to Rule the World.”

    “I used to say the job was good only one day a year -- the day when you got your bonus, and sometimes that day wasn’t that great,” said Cohan.

    “You work too hard. You gain weight because you don’t get enough exercise, and you don’t get enough sleep,” he said. “It’s a surprisingly unpleasant job, but on the other hand you’re not putting your life on the line, and you’re not risking your own money. It’s an unpleasant lifestyle, unless you get to the top, and even there it’s not all it’s cracked up to be.”

    The life of a junior investment banker is notoriously demanding, with long hours in a high-stress environment. The profession attracts ambitious business school graduates who are attracted by high salaries, and many of them know the grueling hours and stress  the job requires.

    Michel notes that her research was qualitative, involving a small group of bankers and no control group. It’s designed to identify patterns that can later be examined through systematic empirical investigation, she said.

    However, Michel says the study’s findings can be applied to other areas of the working world.

    “We have a lot of people in our knowledge-based economy -- lawyers, doctors, engineers -- who work really hard, and also in more traditional industries that are now competing because of globalization and fast-paced technological change. These people are also pushed to work quite hard,” she said. “So the study asks what the consequences are for these industries, and also for companies and society as a whole.”

    The consequence of the overwork is a diminishment of creativity, and that can have a detrimental effect on the economy as a whole, Michel said, citing technology powerhouse Apple as an example.

    “They outsource everything that’s related to manufacturing, but what stays here [in the U.S.] are the creative aspects, so I think we need to listen to this,” she said.

    Do you feel sympathy for investment bankers? Let us know on our Facebook page.

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  • 3
    May
    2011
    12:29pm, EDT

    Bank overdraft fees: Your 5,000% APR loan

    By Ryan MacClanathan, contributor

    Short on cash? I know a quick and easy way you can get a short-term loan.

    The catch: The interest rate is 5,000 percent.

    Doesn't sound like much of bargain, but millions of Americans conduct such transactions every year with major U.S. banks in the form of overdraft fees. According to a new report by the Pew Health Group, the median checking account overdraft amount is $36, and the median overdraft penalty fee is $35 with a repayment period of seven days. That translates into the astronomically high annual percentage rate for this "service."

    The Pew report gives more support to the not-so-shocking idea that America’s banks don’t really have their customers’ best interests at heart. Some highlights of the Pew report:                       

    • Americans will spend an estimated $38 billion on overdraft fees this year.
    • The average checking account user faces 49 different fees.
    • More than 80 percent of accounts contain either binding mandatory arbitration agreements or provisions that require the customer to pay the bank's "loss, costs and expenses" in a legal dispute regardless of the outcome to the case.
    • Bank customers are not provided full information about the costs of overdraft options.
    • Banks do not provide policies and fee information in a concise and easy-to-understand format. The median length of checking account disclosures is 111 pages — that's twice as long as "Romeo and Juliet."
    • Banks only deposit customer funds five days a week, while they withdraw funds seven days a week.

    Pew reached its findings after examining more than 250 types of checking accounts offered online by the 10 largest U.S. banks. Click here for the report.

    Comment

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  • 11
    Apr
    2011
    11:03am, EDT

    We think The Man has too much power

    By Allison Linn, NBC News

    Even in these divisive times, here’s one thing most Democrats, Republicans and independents can agree on: There's too much power in the hands of a few big players.

    A new Gallup poll finds that more than two-thirds of Americans think lobbyists, major corporations and banks and financial institutions are too powerful.

    Democrats and independents are more likely than Republicans to say that big companies and banks and financial institutions have too much power. Still, more than half of Republicans also agree the major corporations and financial players are too powerful.

    For lobbyists, there is little good news in this poll: The feeling that they are too powerful cuts about equally across party lines.

    Republicans and Democrats are much more divided when it comes to another group making a lot of news these days: Labor unions. Nearly seven in 10 Republicans say labor unions have too much power, while only two in 10 Democrats think that’s true. Independents are nearly equally divided.

    The Gallup poll is based on a sample of 1,027 adults and was conducted in late March.

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  • 6
    Apr
    2011
    12:49pm, EDT

    Oh, those are the people who still actually go inside banks

    By Rob Neill

    Quick word of advice: If you need to go talk to a teller this Friday about  11 a.m. and you live in Alabama … don’t.

    Reuters advises us that according to government statistics, the most common time for bank robberies are midmorning on Fridays. The most common place is southern and western states.

    The good news? It appears that despite the fact that more people may actually need the money, the number of bank crimes (that includes burglaries, even though we thought that only happened in the movies) fell from 6,065 in 2009 to 5,628 in 2010.

    No word on how long the robbers had to wait at the four-window counter that – of course – always only has one window open.

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  • 1
    Dec
    2010
    1:07pm, EST

    French soccer star calls for financial revolution

    CantonaIt’s safe to say soccer players are probably far more popular than politicians in Europe now, given the region’s debt crisis and the painful austerity measures put in place to pare down national deficits.

    So it’s a worry for politicians when a former Manchester United star calls for a nationwide run on banks to punish them for their role in the financial crisis.

    In an interview last month that has quickly become a YouTube hit, French striker Eric Cantona said millions of people should start a revolution by withdrawing their money from their banks.

    “No weapons, no blood,” Cantona said, invoking the calling card of notorious French bank robber Albert Spaggiari, who in 1976 made off with millions of francs after tunneling his way into a branch of Societe Generale.

    Cantona’s call has been taken up by “Stop Banque,” a France-based movement that is advocating a run on banks on Dec. 7. The group's Facebook page has 10,872 fans and has spawned a number of other Facebook groups, including “Revolution by withdrawing banks’ money,” which calls on citizens to strike “a terrible blow” at the heart of the global economy. It currently has just over 300 followers.

    A French soccer star who played for the U.K.’s Manchester Untied for nearly five years, Cantona is nothing short of a living legend to many of his fans. He was named the team’s player of the century in 2001 and is fondly nicknamed “King Eric.”

    His call for a financial revolution has prompted France’s economy minister to speak out. On Wednesday, Christine Lagarde told him to stick to football not finance, telling a news conference, “Mr. Cantona is no stranger to controversy. He is a great footballer, but I’m not sure we need to pay heed to all his suggestions.”

    Bank runs usually happen when depositors are worried about the safety or solvency of a particular bank. They simply withdraw all their money, and the run can generate its own momentum, with more depositors withdrawing their money until the bank is destabilized and lapses into bankruptcy. A bank run contributed to the demise of California’s IndyMac bank in July 2008.

    Most banks operate with only a fraction of the total deposits on their books, which mostly exist as accounting entries. A sudden surge in demand for hard currency could create unforeseen problems. So while it’s unlikely that Cantona’s plan will destabilize the global financial system and cause a liquidity crisis in Europe, it could have a small destabilizing effect.

    Reuters contributed to this report.

    9 comments

    Take your money out of the big banks and put it in local banks and credit unions. They will be helping local businesses and your neighbors. When banks are too big, their mistakes are too big also.

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  • 16
    Nov
    2010
    3:56pm, EST

    Number of Americans ignoring their money doubles

    One in five Americans is burying his or her head in the sand when it comes to managing personal finances, a report by Javelin Strategy & Research has shown.

    Even though the recent financial crisis and ensuing recession has made it more important than ever to carefully track where our money is going, the number of Americans who say they don’t check their finances at all -- whether on a bank’s Web site or using personal finance software like Quicken -- has more than doubled, rising from 8 percent in 2009 to 19 percent in 2010, the report shows.

    Javelin even found that those of us who do check our financial situations regularly using a bank’s Web site, a spreadsheet program like Excel or by logging on to a financial institution’s Web site are doing so less often.

    The number of survey respondents who used a bank’s Web site is down from 59 percent in 2009 to 46 percent in 2010, while the even the number of Americans who said they use a simple pencil and paper to check their finances fell from 50 percent in 2009 to 46 percent in 2009.

    “When your 401(k) is turning into a 201(k) we find that people just don’t want to open that [statement] envelope,” said Mark Schwanhausser, a senior analyst at Javelin and the author of the report. “We’re finding the same thing is happening when it comes to personal finances.”

    The report’s findings have important policy implications for America’s financial institutions, said Schwanhausser. They need to make sure they are doing a better job of giving their online customers the ability to track their finances more effectively, he said.

    “Right now, most banks don’t do that well, but there’s an opportunity here for them to make their online tools more practical, to show you how much you’re spending each day and what you’re spending your money on. It needs to be more of a Mint-like experience,” said Schwanhausser, referring to the popular online financial management Web site.

    “The more information you have, the easier it is to make smart decisions about your money,” he added.

    (Thanks to WalletPop for pointing out the report.)

    31 comments

    Times are tough and banking is even tougher. Who would want to look at a bank statement where you made $1.00 in interest and paid $5 for that ATM withdraw or the teller fees. Now it costs money to put money in the bank.

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