
Wegmans
Wegmans, with 79 stores in the Eastern U.S., ranked No. 1 in a Consumer Reports survey of readers.
Wegmans and Trader Joe's are the nation's favorite supermarket chains while Pathmark and Wal-Mart rank at the bottom in a Consumer Reports survey released Tuesday.
Wegmans, which has stores in New York and several other East Coast states, topped the list, with Trader Joe’s and Publix close behind, according to the survey, compiled based on feedback from 24,203 readers.
Pathmark, a chain based in the Northeast, Wal-Mart Supercenter and Shaw's ranked lowest on the list.
All of the top picks received very high marks for service and cleanliness. Pathmark and Wal-Mart received the lowest marks for service, but Wal-Mart got excellent rankings for its prices.
But even at the most highly rated stores, readers still found plenty to criticize.
In general, the most common complaint was a shortage of checkout lanes. About one-fourth of the people who surveyed had that complaint.
Other gripes had to do with customer service. Readers complained about congested or cluttered aisles, advertised specials that were out of stock and inept bagging.
Rising grocery prices also appeared to be weighing heavily on people’s minds. Forty-three percent of those surveyed said they had switched grocers because they were looking for lower prices.
The stores with the five highest ratings were:
- Wegmans
- Trader Joe’s
- Publix
- Fareway Stores
- Costco
The stores that received the lowest ratings were:
- Pathmark
- Wal-Mart Supercenter
- Shaw’s
- A&P
- Jewel-Osco
Consumer Reports' Tod Marks reviews grocery shoppers' biggest complaints, the shopping traps to avoid, and his techniques for saving while you shop.
Consumer Reports also offered a few tips for cutting your grocery bill, no matter where you shop.
Beware of sneaky signs: Just because something says “5 for $5” doesn’t mean you have to buy that many items.
Watch for the 9s: Just because something is $6.99 (or even 99 cents) doesn’t mean it’s a bargain.
Look around: Consumer Reports noted that vendors pay dearly to be right in your line of vision. Look for items that are high or low on the shelf, or those that aren’t featured at the end of the aisle. You may get a better deal.


Funny, the most over priced store is Wegmans. I'll put up with the short comings of Wal Mart. I can save hundreds of dollars each year for the same products.
surprised that Whole Foods [known locally as , Whole Wallet] was not mentioned.
We call it "Whole Paycheck" in Atlanta. We also have the Dekalb Farmers Market and it is huge store and the fruits/vegetables are incomparable with really good prices. On Saturday it is like an excursion to a world market, packed with people of all different nationalities speaking different languages. My favorite people watching are the Indian ladies in their beautiful sari's. It is actually a fun excursion!
Amazing how people complain about groceries, which we have the most of in the world, just about everything at our finger tips. Now imagine living about 150 years ago and what it took to buy/gather "Groceries" and put a meal on the table - maybe then people will realize how good we really have it.
I live in the Minneapolis area, and love Aldi!!
I prefer Lou's Thrifty way for the Meat and Produce here in Rinky-Dink, podunk, sorry old Norfolk, Neb. Walmart I grudgingly go to as I have a limited income and their canned goods are affordable - barely. The Hy-Vee here (a pricey Iowa-based chain) actually sells Wensleydale cheese - quite something given the rarity of the product and the uber-right hokiness of Norfolk. Trader Joe's is a Very Nice Store, but a little spendy and even more so as Omaha is 130 miles away.....
I love the self checkout, only wish there was a basic competancy exam before you were allowed to use them. Not much worse than geting behind someone who doesn't know/understad how they work. But the WORST thing is the a**clown in the express line with half a freaking cart!
I've worked in a grocery store for a number of years and I can tell you that the biggest problem when it comes to customer service is that the company chooses to hire younger (cheaper) part time help over full time employees. These kids just work here for spending money and have no vested interest in the store or the company. They aren't sticking around anyway. When we do lose a full time employee the company will replace that position with two part timers. It's not an excuse for poor customer service but that's the reality. My company preaches good customer service all the time but it falls on deaf ears to these kids. They just don't care.
I would rather pay more then deal with the indignity and surely employee's at walmart
We have two Safeway's and a Trader Joe's within 1/2 mile, plus a Nob Hill and another(!) Safeway within a 2 mile radius of us in Sunnyvale, CA.
Each store has its advantages: Trader Joe's is good for speciality items, including frozen food, deserts, etc. Nob Hill is good for produce, prepared meatloaf, fresh-cooked chickens, etc. Safeway is good for generic stuff and carries a wider selection in general.
My biggest complaints with Safeway are occasional lacks of sale items in stock, and that they completely reorganize the store every year or so, apparently just to confuse me.
There are dozens of other stores within 5 miles, but rarely any reason to go to them. I've never been inside a WalMart.
I hate to sound like an elitist snob but I never shop at Walmart regardless of their low prices because whenever I enter a Walmart it always feels like a ghetto. Too much riff raff, welfare mommas and screaming kids in their stores!
You do it so well you must practice everyday.
@Ulises - so true.
I never shop at Wal-Mart because I am morally opposed to their business model and social practices. The Walton family is wealthy enough, rake in huge profits each year, yet continue to treat the front line employee with contempt. Heck, they even offer classes to their staff on how to apply for food stamps.
I'm not an elitist snob either Ulises, I'm one of those people who will drive 50 miles to NOT go to Walmart, mostly because of what you just said and also because of what EMDF just said.
Except for the part where you're carrying your husband's military position in your screen name. What...No commissary privileges?
um yes I have commissary privileges in fact the post I live near has TWO huge ones but we're not talking about commissaries are we? I'm sorry that my screen name offends you (feel better now?)
It's almost Spring, so till the soil, buy seed and fertilizer, then plant, weed, and irrigate. Next wait 3 months while you buy food at the supermarket. Then harvest the crops and store, preserve, or freeze the food for future use. When you recover from the work, waiting, and investing in machines and fuel, go to the market and buy better food at lower cost than you spent growing your own. Then thank the farmers, buyers, processors, and marketers who put the food at our stores at reasonable prices. Ask your grandparents and great-grandparents about the price of having almost every food known to humankind available year round at the local supermarket. They will tell you to quit complaining and be thankful for the bounty.
My best friend (and the person who kept me from offing myself while I was there) from when I was stationed in Illinois (we lived in Iowa) just came to visit and she brought me sweet corn to plant! Seriously Iowa has the BEST corn of any other state! I just started working on my little garden (no need for machines and all that, I'm only feeding 3 people) other than what I share with my neighbors.
I'll be sure to thank Peru, and Mexico for our rock hard peaches, and tasteless veggies.
Orange County California was called Orange for the Orange groves - Gone.
Here in the Willamette Valley we can brag about being the grass seed capital of the world. We grow your lawns - how does it taste?
When I was young we picked beans and berries for spending money, the food fields are gone, we are growing rye grass for your golf course.
I remember peaches so juicy biting in to them was an outside project followed by a hose down, or if you are civilized cut into slices. The tasteless things in the store can double as baseballs.
Salem, Oregon is known as "Cherry City" since there are no longer any cherry orchards you have to wonder why.
In 1923 my great grandfather wrote about what a fertile valley the Willamette valley was. Capable of growing all kinds of food - instead the government has said we need to grow grass seed. Damn the food we can buy that from Australia, Mexico, Chili, Peru, and other faraway places.
Corn is a grass, can't grow that as a crop. Might upset the economy of Nebraska.
The thing that bothers me the most is - - - THE STUPID PREFERRED CARD!!!!!!!!!!
I can see it's use in stores like Costco that are members only. Especially since Costco sells big ticket items. Other than that all it does is create an antagonistic relationship between the merchant and the customer.
It doesn't save you money I can usually find the same item for the same price or less at stores that don't have the card.
My biggest complaint is against Safeway where the clerks are taught to say your name.
I was behind two girls about 12-14 years old. They gave their home phone number to get the discount. Then the clerk said, "Thank you Ms Whatever"'
If I was a pervert I now have their home phone# and their name.
With the internet I could probably find out where they live, and who lives there. It might even be possible to come up with a floor plan of the house.
As a father alarms and bells went off all over the place.
And the bottom line is - It Doesn't Save You Any Money! Winco is certainly cheaper, as is Walmart no card required. There are other stores that are also cheaper without the card.
Not surprised at all that Wegmans is at the top. I just moved from Rochester, NY last year and I miss Wegmans! I live down in Texas now and the only sucky chain we have is HEB. I hate it! It is nothing in comparison with Wegmans.
Where in Texas are you? I love my HEB but if I go to the next city over their HEB SUCKS!
one fourth? great way to confuse the situation. A 1/4 surely is the way to state this statistic?
here in England we have self checkouts now, do you have these? except for the obvious theiving gits that pass through them, they are much better way to shop.
Wow the results show that to be a very East Coast centric study, considering that we have only 1 of the top 5 available here in Portland (Trader Joes), OR....but I will not complain. Between Whole Foods, New Seasons, and even our Fred Meyers, we have stores that blew away anything I had when I lived in the South. I have never been in a Wegman's, but I have been in the others. Trader Joes is nice...but kitsch. If you have the means, I recommend supporting independent markets. Sure the prices are a little higher, but the quality is amazing.
Dear author: you misspelled "Fairway."
Walmart has cut to the bare bones, lees help, cut employee's hours and are trying to move to more part time help. That is why you go to Walmart and find the shelves not stocked, the meat brown, the produce wilted and the stores dirty. Cutting their own throat to save money.
Did we have a major earthquake and are the western states no longer attached to the rest of the nation? How the heck can a survey done in the northeast get reported on as having results that reflect the "nations best and worse"? Sorry to nit pick, but apart from Costco,Trader Joes, and Walmart, all the other names mean diddly squat to the most populated state.
Anyway, no biggie. The delights of FRESH AND EASY can remain a best kept secret and my grocery store free of pale skinned folks in Walmart attire :-)
Here in Lubbock we mostly use the chain United...clean stores, knowledgable and friendly staff, well stocked, and good pricing. The only time the lines are bad, in fact, is at high traffic times (5-6p and weekend afternoons). I refuse to shop at Walmart for anything refridgerated after seeing milk on the shelf in the dry foods area at room temperature.
I have shopped at many of the stores mentioned: Walmarts, Costco, A&P, Pathmark, Publix, and Whole Foods, in New York , Atlanta and Florida.
My experience is that Publix's is far superior to all of them. Stores are clean, store personnel always available to assist customers, meats and produce top quality.
Yes, prices may be a little bit higher but well worth it. As they say - you get what you pay for. The other food chains could learn a lot from Publix.
Everyone says Publix was higher, but I always found that if I used their circular ad, rotated what I needed each week according to what was on sale, and stuck to it, I got out far cheaper than Walmart.